CANVAS & HYDE

Frequently Asked Questions

Please email us at customercare@canvasandhyde.com
if your question has not been covered.

 

How should I care for my Canvas & Hyde bag?

  • Our hide bags are best maintained by lightly using a bristle brush to remove dust and hard dirt
  • When storing your hide bag it's best to keep it in the dust bag provided and to store it in a dry, dark space
  • If any staining occurs quickly wipe the hide down, in the direction of the hair, with a damp, clean cloth. Water is recommended rather than any chemical agents.
  • Saddle soap is highly recommended for our Italian leather if it needs cleaning.

How can I track my order?

We will email you during the order process to keep you informed of the status of your purchase. Please note that due to sale volume, your order can take up to 3 business days to process before it ships. Please add this time to your selected shipping method to anticipate the delivery of your order.

Why might the hide of my bag look slightly different to the photo?

Our hides come from an environmentally conscious tannery in Brazil. Due to the nature of the product, please expect slight variations (in color, sheen and length of the hair) from bag to bag.